Refund policy

Return & Refund Policy

At Premium Gifts Australia, we are committed to delivering the highest level of customer satisfaction. To ensure peace of mind with your purchases, we offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase or simply change your mind, we are happy to assist with a return or exchange, subject to the terms outlined below.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • It must be returned in its original packaging.
  • A receipt or proof of purchase is required for all returns.

Return Policy

Return Period

  • Items can be returned within 30 days of the purchase date.

Return Methods

  • Returns can be made via mail.

Conditions for Acceptance

  • Returns for defective or damaged items will be accepted without additional fees.
  • For change-of-mind returns, the following conditions apply:
    • The customer is responsible for return shipping costs.
    • A restocking fee will be deducted from the refund.

Return Shipping Costs

  • Defective or Faulty Items: Return shipping is free of charge.
  • Change of Mind: The customer must cover return shipping costs, and the restocking fee will apply.

For assistance with return inquiries, please contact us at returns@premiumgiftsaustralia.com.au or enquiries@premiumgiftsaustralia.com.au.

Refunds & Exchanges

Refunds

  • Refunds will be processed within 5-7 business days after receiving the returned item.
  • Refunds will exclude original delivery charges and any applicable restocking fees.
  • Refunds will be issued to the original payment method.

Exchanges

  • Defective items will be replaced with the same product in the same size or variant.
  • Exchanges will only be accepted for items returned in new, unused condition.

If you experience delays with your refund, please check with your bank or payment provider before contacting us at billing@premiumgiftsaustralia.com.au.

Damaged or Faulty Items

If your item is damaged or faulty, we will take the following steps:

  • Refund the purchase price.
  • Provide a prepaid return shipping label.

Examples of faulty items include, but are not limited to:

  • Unraveled seams.
  • Holes or defects present prior to use.

For damaged or faulty items, please contact us immediately at escalation@premiumgiftsaustralia.com.au for assistance.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized Products: Custom or made-to-order items (unless defective).
  • Perishable Goods: Items such as food and consumables.
  • Used Items: Products that show signs of use or wear.

If you are unsure about the eligibility of your product for return, please contact us at sales@premiumgiftsaustralia.com.au.

Important Notes

  • Changes to delivery addresses or product variants cannot be accommodated once the item has been shipped.
  • Refunds for change-of-mind returns will have the return shipping costs and restocking fees deducted from the final refund amount.

Contact Us

For any questions or further assistance, please feel free to contact us:

Thank you for choosing Premium Gifts Australia. We value your trust and look forward to serving you again!