Refund policy
Premium Gifts Australia offer 30-Days Money Back Guarantee. We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:
- The item must be unworn, unwashed, unused, or original.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required for processing your return.
Return Information:
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Accept of Returns: We do accept returns from Australia.
- Return Methods: Customers can return products by mail.
- Return Labels: Return labels are provided for defective products. For customer remorse, the label is included in the box.
- Return Period: Customers have 30 days to return a product in new, unused condition.
- Restocking Fee: We do not charge restocking fees.
- Return Shipping Cost: For defective products, return shipping is free. For customer remorse, there is no return shipping cost.
Refund And Exchange Policy:
- All items are made to order and are non-returnable unless defective.
- Defective, items will be replaced with an identical items of the same size.
- Items must be in unused condition for returns.
- Please review the length guide for items before ordering.
Damaged Or Faulty Items:
- We will take corrective action for faulty items that are wrongly described or different from the sample shown, including refunding the purchase price and providing a prepaid return shipping label.
- Damaged or faulty items include unraveled seams and holes present before use.
- Address and product variant changes after shipping cannot be accommodated or refunded.
Refund Process: Upon receipt of your return, we will process the refund within 5 - 7 business days, excluding delivery charges, using the original payment method. Refund processing time may vary depending on your bank or credit card company.
Late or Missing Refunds: If you have yet to receive a refund, please check with your bank and credit card company, and then contact us at support@premiumgiftsaustralia.com.au.
If you want to read more about our Policy. Read it from here:
Shipping Policy: Click Here
Billing Terms and Conditions: Click Here
About Us: Click Here
Contact Us For Any Questions
✉ Email: support@premiumgiftsaustralia.com.au
📞Phone: +61452224440