Refund policy

Premium Gifts Australia offer 30-Days Money Back Guarantee. We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

  • The item must be unworn, unwashed, unused, or original.
  • It must be returned in the original packaging.
  • A receipt or proof of purchase is required for processing your return.

Return Information:

  • Accept of Returns: We do accept returns from Australia.
  • Return Methods: Customers can return products by mail.
  • Return Labels: Return labels are provided for defective products. For customer remorse, the label is included in the box.
  • Return Period: Customers have 30 days to return a product in new, unused condition.
  • Restocking Fee: We do not charge restocking fees.
  • Return Shipping Cost: For defective products, return shipping is free. For customer remorse, there is no return shipping cost.

Refund And Exchange Policy:

  • All items are made to order and are non-returnable unless defective.
  • Defective, items will be replaced with an identical items of the same size.
  • Items must be in unused condition for returns.
  • Please review the length guide for items before ordering.

Damaged Or Faulty Items:

  • We will take corrective action for faulty items that are wrongly described or different from the sample shown, including refunding the purchase price and providing a prepaid return shipping label.
  • Damaged or faulty items include unraveled seams and holes present before use.
  • Address and product variant changes after shipping cannot be accommodated or refunded.

Refund Process: Upon receipt of your return, we will process the refund within 5 - 7 business days, excluding delivery charges, using the original payment method. Refund processing time may vary depending on your bank or credit card company.

Late or Missing Refunds: If you have yet to receive a refund, please check with your bank and credit card company, and then contact us at

If you want to read more about our Policy. Read it from here:
Shipping Policy: Click Here
Billing Terms and Conditions: Click Here
About Us: Click Here

Contact Us For Any Questions

📞Phone: +61452224440